Big W – Failed deliveries and no stock

The furore that is rising about the failed online Lay-by system being experienced by customers is only the tip of the iceberg. News article on Lay-by fiasco 

I went to Big W to buy some presents for my daughter which she had picked out of their latest catalogue in Queensland and could not find the Nintendo Games that she had picked out. Upon enquiring regarding the stock I was informed that the stock had sold out, when I asked when they are getting the games in again, I was informed that the next deliveries of the goods would not come in prior to January 2012.

The catalogue date range was from 15^th December to 24^th December and I was in the store exactly half way through the sale period.  I find it ludicrous that they advertise these items but do not carry sufficient stock to satisfy customer. I would not have been too upset if they had sold out on the last day of the sale but halfway through, not acceptable. I presume that they hoped that I would buy something else on finding this out but I just walked out. I have lodged a complaint with the ACCC and will follow up with the Office of Fair Trading as they have breached various codes under the law in not carrying sufficient stock to cover their advertising.

I have noticed that this deception seems to be a growing trend with the bigger chains and we as consumers should take the time to report these actions. My advice to Big W and others you have no excuse for this and to clean up your act as the consumer is tired of your deceptive practices. If you find this is happening complain to the  ACCC and the Office of Fair Trading Make your voice heard!