TELSTRA SENDS BILLS TO DEAD LADY

I moved into a Unit where the previous tenant had an account with Telstra. 

Sadly she passed away August/September 2011. I obtained the unit at the end of September and obviously moved in early October.  

Mail arrived from ANZ and Telstra for the deceased so I addressed both letters back to the sender noting that the lady was deceased. ANZ ceased sending any mail. 

Here is what Telstra did:

September Bill Received October: sent back Person Deceased thought that would be the end of it

October Bill Received November: sent back Person Deceased, thinking that they missed the first notice & that would be the end of it.

November Bill Received December: Again sent this back to them with the same message in Permanent marker you could not miss it.

So thinking, or should I say hoping that this would be the end of it HOWEVER

December Bill Received January: Well they have had enough notice and I opened it and I rang them, was told that this would be noted but they could not do anything as I was not authorised to do anything on this account. Informed them that I would make this public as it was not acceptable to send this to a dead person, after they had been advised that she had passed away and obviously did not live here.

As far as I am concerned they know that this person is dead and that I live here, but you guessed it, another bill or letter, this time addressed to The Estate of ............ so I returned that and noted in heavy black ink not known at this address.

And guess what again: The Estate of .......... received so I opened it and here is a bill again for $156.00 which includes a late payment fee of $15.00, how stupid are these people at Telstra to keep billing a dead woman.

5 MONTHS TELSTRA HAS SENT A BILL TO A DEAD LADY, NO WONDER I WOULD NEVER DEAL WITH TELSTRA, TO SAY THEY ARE STUPID IS AN UNDERSTATEMENT.

OH IF TELSTRA GETS TO DO SOMETHING ABOUT THIS THE ACCOUNT NUMBER OF THIS PROBLEM IS 2000 01880 4599